1. In 2025, there will be an increase in some benefits compared to 2024 (such as external consultation, dental care, etc.). Please note that a waiting period will apply to the additional benefits.

2. PVI does not provide reimbursement for treatments at the following facilities: (if the insured receives treatment at these facilities, please collect the documents and submit them for claim later)

• • Viet-Phap Hanoi Hospital
  • Vinmec Hospital
  • Nam Sai Gon International General Hospital
  • My Duc Hospital System
  • FV Hospital
  • Columbia Hospital & Clinic System
  • ACC Clinic – Neurological Chiropractic Specialty

3. Reimbursement does not apply to: accident treatment, emergency treatment, allowances, costs before hospitalization, and after discharge.

4. PVI will not cover expenses incurred if the insured seeks treatment at healthcare facilities or pharmacies on the list of facilities excluded from coverage.

5. Dental care treatment notes:

• • In Hanoi and Ho Chi Minh City: PVI will only reimburse when the insured seeks treatment at public hospitals or facilities on PVI’s list of covered providers.
  • In other areas: PVI expands reimbursement to public hospitals, legally licensed facilities that provide valid invoices, but excludes facilities on the list of providers not covered by PVI.

6. Claims process:

• • Submit the insurance claim: within 180 days from the date of treatment or from the date of the accident
  • Claims resolution: 10 – 15 working days
  • Payment of claim: 3 – 5 working days