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fwd.com.vn 
2023 MEDICAL INSURANCE PACKAGE
I. POLICY INFORMATION
| No. | Type of Insurance | Allianz Care Summit | |
| 1 | Policy information | ||
| Policy holder | FWD Vietnam life insurance Co.ltd | ||
| Policy number | 002-23/HN.IGBV | ||
| Insurance period | From 01/01/2023 to 31/12/2023 | ||
| 2 | Medical benefits | Detail | |
| 3 | Usage guideline | ||
| Handbook | Detail | ||
| Insurance wording | Allianz Wording | ||
| Allianz service | Detail | ||
| General guideline claims | Detail | ||
| Portal guideline | Detail | Website | ||
| 4 | FORM | ||
| Treatment Guarantee Form | Download | ||
| Claim form | Download | ||
| 5 | Direct billing network | ||
| Vietnam provider network | Detail | ||
| Outsite Vietnam provider network | Detail | Website | ||
| 6 | General exclusion clauses | Detail | |
II. CLAIM INFORMATION
1. Direct billing
- Hospitalization due to illness, maternity
- Surgery due to illness, maternity
- Outpatient treatment due to illness
- Dental treatment
2. Timeline
- To submit claim: 06 months after the end of the insurance year
- To proceed claim: 02-05 working days
III. CONTACT
Allianz
Mrs. Huynh Thi Hong Thanh
Email: thanh.huynh@aetna.com.vn
Phone: 0984 477 488
Email: thanh.huynh@aetna.com.vn
Phone: 0984 477 488
Bolttech (Benefit consultation)
(*) North
Ms. Phạm Quỳnh Mai
Email: mai.pham@bolttech.io
Mobile: 0904 990 910
Mrs. Nguyễn Hồng Minh
Email: minh.nguyen@bolttech.io
Mobile: 0943 457 005
(*) South
Ms. Phan Thị Hiền
Email: hien.phan@bolttech.io
Mobile: 0979 494 095
Mr. Vũ Quốc Đạt
Email: dat.vu@bolttech.io
Mobile: 0933 890 678
Bolttech (Claim consultation)
(*) North
Mr. Dương Hùng Chiến
Email: chien.duong@bolttech.io
Mobile: 0904 990 910
(*) South
Mr. Phan Cao Khang
Email: khang.phan@bolttech.io
Mobile: 0976 682 399
Email for sending claim documents:
Vietnam Claim Department
To: vietnamclaims@aetna.com.vn
cc: chien.duong@bolttech.com.vn