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fwd.com.vn                                                                              

Bảo hiểm FWD


2024 MEDICAL INSURANCE PACKAGE

I. POLICY INFORMATION

No.Type of InsuranceAllianz Care Summit
1Policy information
 Policy holderFWD Vietnam life insurance Co.ltd
 Policy number002-24/HN.IGBV
 Insurance period01 Jan 2024 at 00:00 – 31 Dec 2024 at 00:00
2Medical benefitsDetail
3Usage guideline 
 HandbookDetail
 Adjustments 2024Detail
 Insurance wordingAllianz Wording
 Allianz serviceDetail
 General guideline claimsDetail
 Portal guidelineDetailWebsite
4FORM 
 Treatment Guarantee FormDownload
 Claim formDownload
5Direct billing network 
 Vietnam provider networkDetail
 Outsite Vietnam provider networkDetail | Website
6General exclusion clausesDetail
 

II. CLAIM INFORMATION

1. Direct billing

  • Hospitalization due to illness, maternity
  • Surgery due to illness, maternity
  • Outpatient treatment due to illness
  • Dental treatment

2. Timeline 

  • To submit claim: 06 months after the end of the insurance year
  • To proceed claim: 02-05 working days

III. CONTACT

Allianz

Mrs. Huynh Thi Hong Thanh 
Email: thanh.huynh@aetna.com.vn
Phone: 0984 477 488

Bolttech (Benefit consultation)

(*) North
Ms. Phạm Quỳnh Mai
Email: mai.pham@bolttech.io
Mobile: 0904 990 910

Mrs. Nguyễn Hồng Minh
Email: minh.nguyen@bolttech.io
Mobile: 0943 457 005

(*) South
Ms. Phan Thị Hiền
Email: hien.phan@bolttech.io
Mobile: 0979 494 095

Mr. Vũ Quốc Đạt
Email: dat.vu@bolttech.io
Mobile: 0933 890 678

Bolttech (Claim consultation)

(*) North 
Mr. Dương Hùng Chiến
Email: chien.duong@bolttech.io
Mobile: 0904 990 910

(*) South
Mr. Phan Cao Khang
Email: khang.phan@bolttech.io
Mobile: 0976 682 399

Email for sending claim documents:
Vietnam Claim Department
To: vietnamclaims@aetna.com.vn
cc: chien.duong@bolttech.com.vn

Bảo hiểm 24G
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